About Medicine For World
What is Medicine For World (MFW)?
Medicine For World (MFW) is a medicine-access and supply service based in Bangladesh. We help patients and customers access prescription medicines, including specialty, oncology and other hard-to-find medicines, subject to prescription requirements and applicable laws.
Our team assists customers with product availability, documentation, payment and international delivery.
Are the medicines you supply genuine?
We source medicines through established pharmaceutical manufacturers, authorized distributors and other verified supply channels.
Products are supplied in their original manufacturer packaging where applicable, with batch number, manufacturing date and expiry information.
If you would like information about the manufacturer or available product before ordering, please contact our team.
Medicines & Prescriptions
Do I need a prescription to order medicine?
For prescription medicines, yes. A valid prescription from a licensed healthcare professional may be required before we can process your order.
Depending on the medicine and destination country, we may also request patient identification or other supporting documents.
We do not prescribe medicines or recommend that you start, stop or change treatment. Treatment decisions should always be made with your doctor.
What if I cannot find my medicine on your website?
Contact us with the generic name, brand name, strength and quantity you need.
Not every medicine available through our supply network may be listed online. Our team can check availability and let you know whether we can assist.
Can you ship medicines that require temperature control?
For medicines requiring controlled-temperature transportation, availability of suitable shipping arrangements depends on the medicine and destination.
Please contact us before ordering so our team can confirm whether an appropriate temperature-controlled shipping solution is available.
This wording is safer than making a blanket cold-chain promise.
Can I order several months’ supply at once?
This depends on the medicine, prescription, available stock and destination country’s personal-import limits.
Send us the prescribed quantity and destination country, and we can check the available options.
Does MFW provide medical advice?
No.
MFW provides medicine-access and product information but does not replace your doctor, pharmacist or other qualified healthcare professional.
Questions about whether a medicine is appropriate for you, dosage, interactions, side effects, switching brands or changing treatment should be discussed with your treating healthcare professional.
Ordering & Pricing
How do I place an order?
Contact our Patient Support Team and provide:
- Medicine name, strength and required quantity
- Destination country
- Valid prescription where required
- Patient/recipient details
- Delivery address
We will check availability and provide the applicable price, shipping options and required documentation before the order is finalized.
How can I check the price of a medicine?
Medicine prices can vary according to the manufacturer, brand, strength, quantity, availability and destination.
Send us the medicine name and required quantity, and our team will provide the current quotation and available options.
When will my order be processed?
Processing begins after the required prescription/documents, order information and payment have been received and verified.
If a medicine needs to be specially sourced, our team will advise you of the expected processing time.
International Shipping & Delivery
Do you ship medicines internationally?
International delivery may be available to many destinations, subject to the medicine involved and the destination country’s import, prescription and customs requirements.
Before ordering, our team can explain the available shipping options for your destination.
How long does international delivery take?
Delivery time depends on the destination, courier, medicine availability and customs clearance.
We will provide the estimated delivery timeframe when confirming your order. Customs processing or requests for additional documentation can sometimes cause delays.
Avoid promising a universal “1–2 weeks” unless MFW can reliably meet that timeframe. The current FAQ makes that statement.
Which courier will deliver my medicine?
The courier depends on the destination, medicine and shipping requirements.
Where available, we may use international express or specialist logistics providers. Tracking information will be provided for trackable shipments after dispatch.
Will I receive a tracking number?
For shipments using a trackable courier service, tracking information will be provided after the parcel has been dispatched.
You can use the tracking information to follow the shipment and respond promptly if the courier or customs authority requests additional information.
Can someone else receive the medicine for the patient?
In many cases, a family member or authorized recipient can receive the shipment, subject to courier, customs and local regulatory requirements.
However, patient, prescription and recipient information may need to correspond with the documentation required for the shipment.
Contact us before ordering if the patient and recipient are different people.
Customs, Duties & Import Requirements
What happens if my parcel is held by customs?
Customs requirements differ from country to country.
The recipient may be asked by the courier or customs authority to provide documents such as a prescription, identification, medical documentation or import authorization, depending on local requirements.
Our team can provide available shipment documentation and assist with information relating to the order, but customs clearance ultimately depends on the destination country’s authorities and regulations.
This distinction is important. Don’t promise that MFW can guarantee customs clearance.
Will I have to pay customs duties or taxes?
Possibly. Import duties, taxes, VAT, customs charges or clearance fees depend on the destination country’s rules.
Unless specifically included in your quotation, charges imposed by customs, government authorities or local carriers are generally the recipient’s responsibility.
Can I order several months’ supply at once?
This depends on the medicine, prescription, available stock and destination country’s personal-import limits.
Send us the prescribed quantity and destination country, and we can check the available options.
Payment & Refunds
How can I pay for my order?
Available payment methods depend on the destination and order.
Our team will provide the currently available payment options and official payment instructions when your order is confirmed.
Only make payment using payment information provided through MFW’s official communication channels.
I strongly prefer this over the current FAQ’s fixed claims about Euro-only payments, bank transfers and credit cards.
Can I cancel my order or receive a refund?
Cancellation and refund eligibility depends on the stage of the order.
Because prescription and specialty medicines may be sourced specifically for an individual order, cancellation may not always be possible once procurement or dispatch has begun.
Customers should review the applicable cancellation/refund terms before making payment.
Do you ship medicines internationally?
International delivery may be available to many destinations, subject to the medicine involved and the destination country’s import, prescription and customs requirements.
Before ordering, our team can explain the available shipping options for your destination.
Is my personal and medical information kept confidential?
MFW handles customer information, prescriptions and other documents for purposes related to enquiries, order processing, regulatory requirements and delivery.
Personal information should be handled in accordance with the site’s Privacy Policy and applicable requirements.
I would not simply say “100% confidential.” Your existing FAQ makes a broad confidentiality promise. The Privacy Policy should define exactly how data is processed.
How can I contact Medicine For World?
Customers can contact MFW through the contact options shown on our official website.
For the fastest assistance, please provide your:
Medicine name + strength + quantity + destination country.
If the medicine requires a prescription, have a valid prescription available for verification.
Business & Institutional Orders
Can hospitals, pharmacies or companies order from MFW?
Business or institutional enquiries can be reviewed separately.
Depending on the medicine and destination, appropriate company, pharmacy, wholesale, import or other regulatory documentation may be required.
Contact our team with your company details and requirements.